When is the booking confirmed?

Vehicle availability and service arrangements are checked before booking. Pay the full amount or deposit required at checkout; once the system verifies successful payment, your booking is confirmed without another availability review. If payment is processing or the page cannot verify the result, check orders in the account you used. Closing a page or missing an email does not by itself prove payment failed. Do not pay again without checking.

When will the driver be introduced, and in which language?

Before the trip, customer support coordinates driver information and travel details through your provided messaging channel. There is no fixed promise of contact 24 hours beforehand. Choose the language requirement for your booking; a website in 39 languages does not mean drivers speak all 39. Standard language preferences and resource limits, specific paid English-speaking-driver options and business-service terms must each be checked on the selected product and order.

How are changes and extra services handled?

Contact the team promptly through the existing channels with your order and requested change. Staff confirm any added service, arrangements, amount, currency, cancellation conditions and payment deadline. Sign into the original booking account to review and pay a supplement on the relevant order. Original charges and supplements remain separate. If payment status is unclear, check the original transaction first.

A cancellation request is not a completed refund

Read the cancellation terms saved with your order, then use the order controls in your account. Standard, remote-area, business and private custom bookings can have different policies; do not apply one page’s percentages to every order. Private custom trips are reviewed under their specific agreed terms. Supplements and original orders have separate refunds. Processing does not mean money has reached your bank, and no fixed arrival time is promised.