Cities included in your selected itinerary generally refer to the city itself, not the entire prefecture. Kyoto means Kyoto City, not Kyoto Prefecture; Nara means Nara City, not Nara Prefecture; Tokyo usually means the 23 wards. If an attraction you want to visit is outside the listed route, check with customer support before booking. The same geographical boundaries apply to business trips; confirm any destination not listed in the itinerary with support beforehand.
On the day, the service normally follows the city and route chosen when booking. Discuss any added or removed stops, changes to their order, or travel outside the booked area with the driver and support first. If the driver and dispatch team confirm that the change is possible, extra time, detour or mileage charges may apply; the details are subject to the response from support or the team on site. The driver may refuse major changes that were not discussed beforehand, or a new quote may be required.
To book, select the vehicle, city or route and travel date, confirm the quote, enter your flight, hotel and contact details, then complete the booking.
Please do not eat, drink or smoke in the vehicle, or soil the seats, carpets or interior fittings. You may be charged reasonable cleaning costs if cleaning is needed because of vomiting, spilled food or drinks, oil stains or similar causes.
If you suddenly cannot use the service for personal reasons, or passengers do not arrive and the driver and support cannot reach them, we will wait at the agreed starting point for 2 hours. If contact still cannot be made and the trip cannot start normally, the driver may leave. This is treated as the passenger abandoning the trip, with no refund. If special circumstances delay the start, tell the driver, who can continue waiting at the location.
If you have a lot of luggage, choose a larger vehicle. Contact support for help choosing if you are unsure.
